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FAQ

  • Q Warranty Policy

    A The guarantee covers the main parts of the machine, excluding wearing parts. PARTS DELIVERY Within 5 days by DHL/ Fexed .During the warranty periodfree maintenance and replacement parts available if any quality problem under regular operation.(except for improper operation or man-made damage) .
  • Q Do you guarantee safe and secure delivery of products?

    A Yes, we always use high quality export packaging. We also use specialized hazard packing for dangerous goods and validated cold storage shippers for temperature sensitive items. Specialist packaging and non-standard packing requirements may incur an additional charge.
  • Q What kinds of payment methods do you accept?

    A You can make the payment to our bank account, Western Union or PayPal:30% deposit in advance, 70% balance against the copy of B/L.
  • Q Can you supply the relevant documentation?

    A Yes, we can provide most documentation including Certificates of Analysis/Conformance; Insurance; Origin, and other export documents where required.
  • Q Terms

    A Delivery time:45 days after order.
    Packaging:Standard foreign trade wooden box export packaging.

    Payment methods: Western Union or PayPal or TT:30% deposit in advance,70% balance before shipment against the copy of B/L.
    Warranty pertod
    2 years.
    Technical service : available(online + offline).
    Operation & maintenance manual(English Version)available.
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Add: Jiacun Industrial Park, Zhangdian District, Zibo City, Shandong Province
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